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AI Platform
Sage Support
An AI customer-support platform that answers questions from a company's knowledge base, takes actions like refunds, and escalates with full context.
- Category
- AI Platform
- Year
- 2026
- Platforms
- Web, Slack, API
- Services
- AI strategy, LLM engineering, Dashboard
AI Copilot
Online
Which players are about to churn?
312 players at risk. I've drafted a comeback reward for them.
The challenge
Answers had to be accurate and on-brand, with no made-up policies.
Our solution
Retrieval over approved documents only, tool calling for real actions, and an evaluation suite run before every release.
Key features
01
Grounded answers
Every reply cites the help-centre article it came from.
02
Real actions
Checks orders, issues refunds and updates tickets via secure tools.
03
Human handoff
Escalates with a summary so agents never start from zero.
Built with
- Python
- Claude
- PostgreSQL
- Next.js
Highlights
- Evaluation suite on every release
- Role-based access
- Works in web chat & Slack
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